How we collect information about you
How we protect and store personal information
Throughout this policy, we use the term "personal information" to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been made anonymous so that it does not identify a specific user. We store and process your personal information on our computers in the US and elsewhere in the world where our facilities are located. We protect your information using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centers, and information access authorization controls.
How we use the personal information we collect
Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized experience. We may use your personal information to:
We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your information with information we collect from other companies and use it to improve and personalize SuitePay SL Services, content, and advertising. If you do not wish to receive marketing communications from us or participate in our ad-customization programs, simply indicate your preference by logging into your account and going to the Notification section under the Settings tab and updating your preferences, or by following the directions that may be provided within the communication or advertisement.
We respect your communication preferences. If you no longer wish to receive notifications via our application, you can adjust your preferences by visiting the settings page of the application.
We may call or text message (SMS) you at a mobile phone number that you have provided to us. You can indicate your contact preferences by logging into your account and adjusting your preferences in your Account Information Settings or by following the directions provided within the communication.
How we share personal information with other SuitePay SL users
To process your payments, we may share some of your personal information with the person or company that you are paying or that is paying you. Your contact information, date of sign-up, the number of payments you have received from verified SuitePay SL users, and whether you have verified control of a bank account are provided to other SuitePay SL users with whom who you transact through SuitePay SL. In addition, this and other information may also be shared with third parties when you use these third parties to access SuitePay SL Services. Unless you have agreed to it, these third parties are not allowed to use this information for any purpose other than to enable SuitePay SL Services. If someone is sending you money and enters your email address, we will provide them your registered name so they can verify they are sending the money to the correct account. If you are buying goods or services and pay through SuitePay SL, we may also provide the seller with your shipping and billing address to help complete your transaction. The seller is not allowed to use this information to market their services to you unless you have agreed to it. If an attempt to pay your seller fails, or is later invalidated, we may also provide your seller with details of the unsuccessful payment. To facilitate dispute resolution, we may provide a buyer with the seller’s address so that goods can be returned to the seller. We work with third parties, including merchants, to enable them to accept or send payments from or to you using SuitePay SL. In doing so, a third party may share information about you with us, such as your email address or mobile phone number, to inform you that a payment has been sent to you or when you attempt to pay a merchant or third party. We use this information to confirm that you are a SuitePay SL customer and that SuitePay SL as a form of payment can be enabled, or to send you notification of payment status. Also, if you request that we validate your status as a SuitePay SL customer with a third party, we will do so. Please note that merchants, sellers, and users you buy from or contract with have their own privacy policies, and although SuitePay SL’s user agreement does not allow the other transacting party to use this information for anything other than providing SuitePay SL Services, SuitePay SL is not responsible for their actions, including their information protection practices. Regardless, we will not disclose your credit card number or bank account number to anyone you have paid or who has paid you using SuitePay SL, or with the third parties that offer or use SuitePay SL Services, except with your express permission or if we are required to do so to comply with credit card rules, a subpoena, or other legal process.
How we share personal information with other parties
We may share your personal information with:
Members of the SuitePay SL, LTD corporate family to provide joint content, products and services (like registration, transactions and customer support), to help detect and prevent potentially illegal acts and violations of our policies, and to guide decisions about their products, services and communications. Members of our corporate family will use this information to send you marketing communications only if you have requested their services.
Service providers under contract who help with our business operations such as fraud prevention, bill collection, marketing and technology services. Our contracts dictate that these service providers only use your information in connection with the services they perform for us and not for their own benefit.
Financial institutions that we partner with to jointly create and offer a product such as the SuitePay SL Extras credit card where we share information with GE Capital to determine whether you should receive pre-approved offers for the SuitePay SL Extras credit card. These financial institutions may only use this information to market SuitePay SL-related products, unless you have given consent for other uses.
Credit bureaus and collection agencies to report account information, as permitted by law.
Banking partners as required by credit card association rules for inclusion on their list of terminated merchants (in the event that you meet their criteria which includes having SuitePay SL close your SuitePay SL Account due to your breach of the SuitePay SL User Agreement).
Law enforcement, government officials, or other third parties pursuant to a subpoena, court order, or other legal process or requirement applicable to SuitePay SL or one of its affiliates; when we need to do so to comply with law or credit card rules; or when we believe, in our sole discretion, that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity or to investigate violations of our User Agreement.
Other third parties with your consent or direction to do so.
SuitePay SL will not sell or rent any of your personal information to third parties for their marketing purposes and only shares your personal information with third parties as described in this policy.
If you open a SuitePay SL account directly on a third party website or via a third party application, any information that you enter on that website or application (and not directly on a SuitePay SL website) will be shared with the owner of the third party website or application. These sites are governed by their own privacy policies and you are encouraged to review their privacy policies before providing them with personal information. SuitePay SL is not responsible for the content or information practices of such third parties.
Using SuitePay SL Access
SuitePay SL Access is a tool we’ve developed to improve your Internet experience. SuitePay SL Access allows you to streamline and simplify the account creation and login process when using third-party websites, and it allows these websites to enhance your experience on their sites. Instead of creating multiple usernames and passwords for each website you visit, SuitePay SL Access allows you to sign in to a participating website using your existing SuitePay SL login information. When you use SuitePay SL Access, you agree that SuitePay SL can share the information listed on the SuitePay SL Access consent screen or in your SuitePay SL Access account settings with the participating website. Information you allow SuitePay SL to share with these third-party websites is subject to each third-party’s terms of service and privacy agreement, so you are encouraged to review their policies.
How you can restrict SuitePay SL from sharing your personal information
SuitePay SL maintains your preferences for use and sharing of information, including how we contact you. Some federal and state laws allow you to restrict the sharing of your personal information in certain instances. SuitePay SL does not share your personal information with third parties for their marketing purposes unless you have given your explicit consent. SuitePay SL's related family of companies, which are owned by SuitePay SL, LTD, will only use your personal information for marketing purposes if you have requested services from those companies. If you do not want SuitePay SL to share your personal information with SuitePay SL Corporate companies for the purpose of marketing their products within our corporate family, simply indicate your preference by logging into your account, going to the Notification section under the Settings tab and updating your preferences.
How you can access or change your personal information
You can review and edit your personal information at any time by logging in to your account and reviewing your account settings and profile. You can also close your account through the SuitePay SL website. If you close your SuitePay SL account, we will mark your account in our database as "Closed," but may retain personal information from your account to collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, prevent fraud, enforce our User Agreement, or take other actions as required or permitted by law.
How you can contact us about privacy questions
If you have questions or concerns regarding this policy, you should contact us by writing to us at SuitePay SL Limited, Attn: Privacy Department, Office 3 Unit R1, Penfold Trading Estate, Imperial Way, Watford, WD244YY, United Kingdom.